Selected works on the MBA elective reading list

Main book

Kimbell, L. (2014). Service Innovation Handbook. BIS Publishers.


Additional books 

Bate, P. and Robert, G. (2007) Bringing user experience to healthcare improvement: The concepts, methods and practices of experience based design. Radcliffe.

Boland, R. and Collopy, F. (eds.) (2004) Managing as Designing. Stanford Business Books.

Brown, T. (2009). Change by design. How design thinking transforms organizations and inspires innovation. Harper Collins.

Buxton, B. (2007) Sketching User Experiences: Getting the Design Right and the Right Design. Morgan Kaufman.

Cefkin, M. (2009) (ed) Ethnography and the Corporate Encounter. Berghahn Books.

Cross, N. (2006) Designerly Ways of Knowing. Springer.

Dorst, K. (2014). Frame Innovation: Create New Thinking by Design. Cambridge: MIT

Heskett, J. (2002) Toothpicks & Logos. Design in Everyday Life. OUP.

Kumar, V. (2013). 101 Design Methods. Wiley.

Liedtka, J. and Ogilvie, T. (2011) Designing for Growth: A Design Thinking Toolkit for Managers. Columbia Business School Press.

Madsbjerg, C. and Rasmussen, M. (2014). The Moment of Clarity: Using the Human Sciences to Solve Some of the World’s Toughest Problems. Cambridge: Harvard Business Press

Manzini, E. (2015). Design, When Everybody Designs. MIT Press.

Martin, R. (2009) The Design of Business. Why Design Thinking is the Next competitive Advantage. Harvard Business Press.

Verganti, R. (2009) Design-driven innovation: Changing the rules of competition by radically innovating what things mean. Harvard Business Press.

Winograd, T. and Flores, F. (1986). Understanding Computers and Cognition: A New Foundation for Design. Ablex.

Journal and conference papers

Bauer, R. and Eagan, W. 2008. “Design Thinking: Epistemic Plurality in Management and Organization.” Aesthesis 2(3): 64-74.

Beckman, S. and Barry, M.  (2007) “Innovation as a Learning Process. Embedding Design Thinking” California Management Review, 50(1):25-56.

Brown. T. (2008) “Design Thinking”, Harvard Business Review, 86 (6):84-92.

Hargadon, A.B. and R.I. Sutton. (1997) “Technology brokering and innovation in a product development firm.”Administrative Science Quarterly, 42 (4): 716-749

Hatchuel, A. (2001) “Towards design theory and expandable rationality: The unfinished programme of Herbert Simon”. Journal of Management and Governance, 5 (3-4) 260-273.

Hatchuel, A. and Weil, B. (2009) “C-K design theory: An advanced formulation”. Research in Engineering Design, 19 (4), 181-192.

Kimbell, L. (2011) “Rethinking Design Thinking: Part 1”, Design and Culture, 3(3): 285-306.

Kolko, J. (2015). Design Thinking Comes of Age. Harvard Business Review, September 2015.

Michlewski, K. (2008) “Uncovering Design Attitude: Inside the Culture of Designers.” Organization Studies, 29 (3): 373-392.

Pandza, K. and Thorpe, R. 2010. “Management as Design, but What Kind of Design? An Appraisal of the Design Science Analogy for Management.” British Journal of Management 21(1):171-186.

Ravasi, D. and Lojacono, G. (2004) “Managing design and designers for strategic renewal”. Long Range Planning, 38(1), 51-77.

Rittel. H. and Webber, M. (1973) “Dilemmas in a General Theory of Planning.” Policy Sciences, 4, 155-169.

Romme, G. (2003) ‘Making a difference: Organization as design’, Organization Science; Sep/Oct 2003; 14, 5; 558-573.

Shove, E. and Pantzar, M. (2005). Consumers, producers and practices: understanding the invention and reinvention of Nordic walking. Journal of Consumer Culture, 5(1): 43-64.



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Service Innovation Handbook